Selecting an HVAC contractor is an important decision that you shouldn’t make without doing some homework to be sure you’re making the right choice.
First, choose a contractor who will ask you about your wants and needs and then listen to you. With that information, they should be able to show you up to four options from which you can choose.
When they arrange your installation, is it when you wish to have it done, or when they can squeeze you in? Will your contractor pull a permit on every job? Doing so will ensure it meets all of your local codes.
HVAC system installation is not a DIY job and a successful installation requires a contractor that is skilled in a number of areas, from load calculation to piping and quite a few steps in-between. You could get the top-of-the-line system, but if it’s improperly installed you may not get top-of-the-line performance.
Here are a few other questions to help you make the best selection while researching your HVAC contractor.
Are they NATE-certified?
NATE (North American Technician Excellence) is the largest non-profit certification organization for HVAC technicians. Certified technicians have demonstrated their knowledge in the HVAC industry by passing real-world and throrough tests designed by a committee of industry professionals. NATE-certified contractors have met the highest industry standards for knowledgeable installation and service. NATE certification will offer you peace-of-mind knowing your contractor has undergone rigorous professional training.
Do they have references or referrals?
A professional HVAC company will be able to provide you with a list of recent customers that you can chat with and verify the quality of their company’s work. Call their list of references and ask about their project and if they’d recommend them to you.
There are also official sources online such as the Better Business Bureau and ACCA (Air Conditioning Contractors of America). The BBB allows you to check out the consumer ratings of an HVAC contractor and you’ll view any customer complaints against a company. The ACCA is a non-profit organization of more than 60,000 professionals and 4,000 businesses. Contractors found on ACCA are sure to be dedicated to their profession and will be able to provide referrals for previous work.
Another option is crowdsourcing referrals from your friends and neighbors or on your social media networks. These are normally the most useful recommendations because they are coming from people you know. You’ll find out who to check out and which contractors to avoid. If you’re on nextdoor.com you can literally ask for recommendations from people right next door. Contractors count on on positive word-of-mouth, so if someone you trust stands by them it’s likely they’ll do reliable work for you too.
Are they properly licensed and insured?
Not all states require licensure for heating and cooling contractors, but practically all of them do. It’s easy to search online to see if your state requires a license so you know whether or not to ask for one when receiving quotes from a contractor. The reason many states require licenses is simply to guard you from using a company that uses less than qualified workers.
If you live in a state that requires licenses and the contractor you’re talking to doesn’t have one, it’s probably in your interest to look elsewhere to help avoid any potential issues.
When is the best time to ask these questions?
The best time to ask questions and choose an HVAC contractor is right now, before something occurs with your system. Get your furnace inspected while it’s running as usual and schedule your routine maintenance.
Your family’s health, comfort and safety is our business at HCE Systems Inc in Norton. Our HVAC professionals would be happy to answer any and all of your questions. Call us at 276-302-0076. We look forward to becoming your partner in keeping your system running safely and efficiently.